UNFPA
The UNFPAis a user-friendly solution designed to streamline patient management, treatment scheduling, and inventory tracking for healthcare providers. It enables easy patient profiling, real-time treatment updates, and efficient drug inventory management. With emergency alerts and seamless scheduling, this dashboard improves workflow, enhances decision-making, and optimizes patient care delivery for medical professionals in outreach settings.
PRODUCT OVERVIEW
The Medical Outreach Dashboard is an intuitive platform designed to enhance the efficiency of healthcare teams in managing patient data, treatment schedules, and medical inventories. It allows medical professionals to easily profile patients, track their treatment progress, and manage essential medications with real-time inventory updates. The dashboard provides key features such as patient addition, emergency alerts, and scheduling for follow-up treatments. With a focus on user-friendly design, the system ensures streamlined workflows for healthcare workers in outreach settings. It also offers detailed reporting, predictive diagnosis support, and smooth referrals, ultimately improving the quality and speed of patient care.
GOALS
Streamline Patient Management: Simplify the process of adding, updating, and tracking patient data, ensuring accurate records and efficient access to information.
Improve Treatment Scheduling: Optimize treatment appointment scheduling, ensuring timely care and minimizing scheduling conflicts for better patient management and resource allocation.
Track Medication Stock in Real-Time: Provide real-time tracking of drug stock levels and reorder alerts to prevent shortages and ensure medication availability.
Provide Emergency Response Features: Allow medical staff to quickly activate emergency alerts, ensuring swift patient transfer to appropriate facilities for urgent care.
Facilitate Data-Driven Decision Making: Support healthcare professionals with actionable insights and data, improving clinical decision-making through visual analytics and reports.
Simplify Referrals and Escalation: Enable easy patient referrals and case escalation to appropriate medical staff or facilities, ensuring comprehensive care for all patients.
Increase Healthcare Efficiency: Reduce manual processes and paperwork, improving the overall efficiency of healthcare workflows, saving time and resources for medical teams.
My Role
Responsibilities
As a product designer and product manager, my responsibility was to design user-centered digital solutions by conducting research, creating intuitive interfaces, and collaborating with cross-functional teams. I managed the product development process, ensuring that the design aligned with user needs and business objectives. I also iterated on the design based on user feedback and performance data, ensuring the product's success and impact.
Collaboration
As the product designer and product manager, I collaborated with another designer and a team of software engineers to ensure the design met both user needs and technical requirements. I worked closely with the engineering team to align on functionality and feasibility, iterated on the design based on technical feedback, and ensured the final product was user-friendly and aligned with business goals.
The Project
Challenge
Tracking Patient Progress: Managing patient data manually can lead to delays and confusion, making it difficult for healthcare providers to monitor patient treatment and outcomes efficiently.
Inventory Management: Manual tracking of medications can cause shortages or overstocking, resulting in the unavailability of crucial drugs or wasted resources during treatment.
Emergency Response: Slow responses to emergencies can lead to delayed patient transfers, negatively impacting outcomes in urgent medical situations.
Inefficient Scheduling and Follow-ups: Disorganized treatment schedules can lead to missed appointments, overlapping sessions, and inefficient use of medical resources, hindering patient care.
Data Overload for Administrators: Admins face difficulty managing large volumes of data, making it challenging to analyze patient records, treatment performance, and outcomes for effective decision-making.
Limited Visibility of Treatment Outcomes:
Without clear tracking of treatment success, healthcare professionals and admins may struggle to assess the effectiveness of interventions and identify areas for improvement.
Fragmented Communication Between Teams: Poor communication and lack of real-time data sharing between medical staff and administrators can cause delays, errors, and inefficiencies in patient care management.
Outcome
Improved Patient Monitoring: The dashboard allows real-time updates on patient progress, ensuring healthcare providers can track treatments, monitor outcomes, and intervene promptly when needed.
Efficient Inventory Management: Automated tracking of drug stock levels and reorder alerts reduces the risk of shortages and ensures that critical medications are always available for patient care.
Faster Emergency Responses: With the emergency response feature, healthcare providers can quickly activate alerts and facilitate the swift transfer of patients to the appropriate healthcare facilities, ensuring timely care.
Organized Scheduling and Follow-ups: Streamlined scheduling and follow-up features reduce scheduling conflicts, ensure patients receive timely care, and optimize the use of medical resources, improving overall efficiency.
Simplified Data Analysis for Administrators: The admin dashboard provides clear, visual data reports, enabling administrators to easily monitor and analyze patient stats, treatment outcomes, and healthcare performance for better decision-making.
Clear Treatment Outcome Visibility: The dashboard tracks and visualizes treatment outcomes, allowing healthcare teams to assess intervention effectiveness and make data-driven improvements in patient care.
Enhanced Communication Across Teams: Real-time data sharing between front-end medical staff and back-end administrators improves coordination, reduces errors, and ensures seamless patient care management across the system.
The solution consists of two dashbards which is the Front-end dashboard and Admin dashboard.
Front-end dashboard:
Patient Management: Displays metrics like the number of patients added and treated. It also allows the addition of new patients.
Inventory Tracking: Lists available drugs, their quantities, and reorder levels to ensure that medical supplies are always stocked.
My Schedule: Shows upcoming treatment sessions, including patient IDs, gender, cases, and intervention types. The dashboard allows medical professionals to manage and treat patients directly from here.
Admin Dashboard:
Overview of Metrics: Shows a broader overview of patients, users, and cases with graphical charts for easy analysis.
Treatment Guide: Displays details about treatments, including patient IDs, cases, locations, and the current status of interventions.
Intervention Analysis: Includes a chart and summary of various interventions (like SRHS, GBV, ITS), their outcomes, and success rates.
Key Metrics since launch in Nigeria.
To measure our success, we tracked key performance indicators (KPIs) that reflected user adoption, satisfaction, and transaction efficiency.
200%: Increased patient enrollment and treatment completion within the first three months, demonstrating greater efficiency in patient management and improved service delivery.
75%: Improvement in timely treatment scheduling and follow-ups by healthcare providers, ensuring reduced missed appointments and better patient care coordination.
85%: Significant reduction in medication stockouts, with automated inventory tracking preventing shortages and minimizing the need for emergency drug requests.
85%: Significant reduction in medication stockouts, with automated inventory tracking preventing shortages and minimizing the need for emergency drug requests.
100%: High user adoption rate within the first three months, showcasing that medical professionals quickly adapted to the new system for daily operations.
100%: Zero system downtime or performance issues during testing and initial use, ensuring a reliable and consistent experience for all users.
80%: Improved repeat transactions and patient engagement, indicating strong trust in the system's ability to handle patient data, treatment, and follow-up needs effectively.
WHERE WE ARE
UNFPA Medical Outreach Dashboard is a healthcare management platform that streamlines patient care, treatment scheduling, and inventory tracking for medical outreach teams. We focus on providing healthcare professionals with an intuitive, efficient system that simplifies patient management and treatment processes. By integrating real-time data, emergency response features, and seamless reporting, we have improved healthcare delivery and decision-making. Through continuous feedback, system enhancements, and collaboration with healthcare providers, we aim to further optimize workflows and ensure consistent, reliable care. Our goal is to keep enhancing the platform to make healthcare delivery more efficient and accessible for all users.
FUTURE IMPROVEMENTS
Expanding to More Healthcare Facilities: Increasing the number of connected healthcare centers to provide broader access to medical outreach services for more patients.
Integrating Predictive Analytics: Using AI to analyze patient data and suggest personalized treatment plans, improving healthcare outcomes and efficiency.
Improving Treatment Scheduling and Follow-ups: Enhancing scheduling algorithms to ensure faster, more accurate patient appointments and reduce wait times for treatments.
Introducing User Loyalty Programs: Implementing a rewards system for healthcare providers, offering incentives for consistent use and improved patient care.
Integrating Multilingual Support: Adding multilingual capabilities and AI-driven chat support to ensure more diverse users can easily navigate the platform and get assistance.
